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What Two Steps Comprise Adoption and When Do They Occur

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What two steps comprise adoption and when do they occur?


Definitions:

High Performance

Describes systems, organizations, or individuals that consistently achieve exceptional results relative to their peers.

Top Executives

Senior-level personnel responsible for making overarching decisions and setting the strategic direction of a company.

Services

Intangible economic activities that satisfy consumer needs, such as healthcare, education, and financial services.

Loyalty

A strong feeling of support or allegiance to a person, group, or organization.

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