Match Each Numbered Entry with the Most Relevant Lettered Entry

question 25

Multiple Choice

Match each numbered entry with the most relevant lettered entry below
-created by operation of law to prevent unjust enrichment

• A)meretricious
• B)executory contract
• C)cohabitation
• D)resulting trust
• E)malice
• F)palimony
• G)elective share
• H)common law marriage
• I)severable
• J)tacit

Understand the significance of reliability and assurance in service settings.

Comprehend the concepts of instrumental and emotional support to enhance service delivery.

Realize the impact of service recovery measures on customer satisfaction.

Differentiate between various forms of fairness (distributive, procedural, and interactional) in service recovery.

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Definitions:

Superego

In psychoanalytic theory, the part of the personality that acts as a moral center, controlling the impulses of the id based on societal norms.

Libido

A term used in psychoanalytic theory to describe the energy of the sexual drive as a component of the life instinct.

Ego

The ego, in psychoanalytic theory, is the part of the personality that mediates between the demands of the id, the superego, and reality, playing a key role in decision making and maintaining one's sense of identity.

Id

In psychoanalytic theory, the part of the mind in which innate instinctive impulses and primary processes are manifest.