The Last Thing You Want to Do Is Aggravate a Situation

question 3

Multiple Choice

The last thing you want to do is aggravate a situation by:

• A) making the customer repeat themselves again and again to different people
• B) giving the customer a very inappropriate solution
• C) telling the customer they are the one at fault
• D) arguing that the organisation is not responsible

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Definitions:

Sweet Dessert

A course that typically comes at the end of a meal, often characterized by its sweetness or richness.

Report Card

A document summarizing a student's performance academically over a specific period, usually including grades or marks.

Negative Reinforcement

A behavioral concept where the removal of an adverse stimulus strengthens a desired behavior or response.

Pleasant Stimulus

Any event, object, or situation that causes a positive emotional response.