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Understanding Customer Needs and Expectations Will Help You to Make

question 2

True/False

Understanding customer needs and expectations will help you to make the most of each sales opportunity while providing quality customer service.


Definitions:

Organizational Politics

The activities and behaviors individuals engage in within a workplace to gain power, influence decisions, and achieve personal goals.

Positive Energy

A contagious, uplifting force that can enhance productivity and morale in the workplace.

Jack Welch

Former CEO of General Electric, known for his leadership style and successful business strategies.

Organizational Members

Individuals who are part of an organization, including employees, management, and possibly volunteers, contributing to its goals and culture.

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