Understanding Customer Needs and Expectations Will Help You to Make

question 2

True/False

Understanding customer needs and expectations will help you to make the most of each sales opportunity while providing quality customer service.

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Definitions:

Startling Fact

An unexpected or surprising piece of information that captures attention and can be used to emphasize the importance of a topic or argument.

Human-Interest Story

A news article or report focusing on an individual's personal experience or story, aiming to evoke emotional responses from the audience.

Presentation Opening

The initial segment of a presentation designed to introduce the topic, capture the audience's interest, and provide a preview of the content to follow.

Prepared Joke

A joke planned in advance, often used to lighten the mood or break the ice in a presentation or conversation.