Contacting Customers After a Sale to Reassure Them That They

question 205

Multiple Choice

Contacting customers after a sale to reassure them that they made the right decision is intended to offset

• A) reverse satisfaction.
• B) cognitive dissonance.
• C) doubt resolution.
• D) relationship conflict.

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Definitions:

Affirmative Action

A set of policies and practices aimed at increasing opportunities for historically marginalized groups by addressing inequality and discrimination in education and employment.

Men Vs.Women

A comparative notion often used to discuss differences, whether biological, social, or cultural, between males and females.

Transsexual

An individual who identifies with a gender that is different from their biological or assigned sex, often seeking to live and be recognized as such a gender.

Essentialist Arguments

Arguments based on the belief that certain traits, behaviors, or attitudes are innate and fundamental to a particular group or identity, often used in discussions of gender, race, and ethnicity.