Naven Knows That He Needs to Ask a Series of Questions

question 16

Multiple Choice

Naven knows that he needs to ask a series of questions early in his sales presentation, but he also knows that he

• A) should take control of the conversation.
• B) should only ask questions if he already knows the answers.
• C) needs to first determine whether the customer is an order getter or order taker.
• D) needs to listen carefully to the answers.
• E) should follow a strict structure with his questions.

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Definitions:

Compounded Annually

An interest calculation method where interest is calculated once a year and added to the principal, leading to an increase in the amount of subsequent interest.

RRSP

Registered Retirement Savings Plan (RRSP) is a Canadian financial account designed for individuals to save for retirement, offering tax benefits to incentivize saving.

Compounded Quarterly

Interest on a loan or investment is calculated four times a year, with each interest payment added to the principal.

RRSP

Registered Retirement Savings Plan, a Canadian financial account for holding savings and investment assets, aimed at retirement.