Studies Have Found That Customers Are Typically Ready to Make

question 112

Multiple Choice

Studies have found that customers are typically ready to make a purchase decision well before salespeople attempt to close the sale. Salespeople can learn when to close the sale by

• A)listening to customers and paying attention to their body language.
• B)keeping accurate records regarding how long it took to close sales in the past.
• C)asking sales personnel to estimate the average time before customers are ready to close.
• D)using the same selling process for all customers.
• E)monitoring and mimicking the closing process used by their sales managers.

---

Definitions:

Symbiotic

A close and often long-term interaction between two different biological species, which may be beneficial, harmful, or neutral to the parties involved.

Zooxanthellae

Endosymbiotic, photosynthetic dinoflagellates found in certain marine invertebrates; their mutualistic relationship with corals enhances the corals’ reef-building ability.

Peptidoglycan

A polymer consisting of sugars and amino acids that forms a mesh-like layer outside the plasma membrane of most bacteria, providing structural strength.

Chitin

A nitrogen-containing structural polysaccharide that forms the exoskeleton of insects and the cell walls of many fungi.