Hiro Sells Building Materials to Local Contractors

question 144

Multiple Choice

Hiro sells building materials to local contractors. He wants to build long-term relationships with his contractors through effective follow-up. After delivering the materials ordered, Hiro can demonstrate __________ by checking with his contractors right after the delivery and addressing any problems promptly.

• A) assurance and profitability
• B) responsiveness and empathy
• C) tangibility and competence
• D) profitability and reliability
• E) reliability and assurance

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Definitions:

Stimulant

A substance that raises levels of physiological or nervous activity in the body, often used to increase alertness, attention, and energy.

Sleep

A naturally recurring state of mind and body, characterized by altered consciousness, relatively inhibited sensory activity, reduced muscle activity, and inhibition of nearly all voluntary muscles during rapid eye movement (REM) sleep phases.

Aging

The process of becoming older, which includes biological, emotional, intellectual, and social changes.

Hypothalamus

A region of the brain that regulates basic biological needs and motivational systems such as hunger, thirst, and body temperature.