Customers Are More Likely to Talk About Service That Exceeded

question 40

True/False

Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

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Definitions:

Budgeted Units

Budgeted units refer to the estimated quantity of product a company plans to produce or sell in a certain period.

Production

The process of creating, manufacturing, or assembling goods and services.

January

The first month of the year in the Gregorian calendar.

Budgeted Units

The quantity of products or services that a company plans to sell during a certain period, as determined in the budgeting process.