For Many Years, Southwest Airlines Distinguished Itself as the Low-Cost

question 46

Multiple Choice

For many years, Southwest Airlines distinguished itself as the low-cost airline. Now, many other low-cost competitors have entered the market. Similarly, Southwest was one of the first airlines to offer online ticketing. Now, all airlines have online ticketing. These examples suggest that

• A) no single strategy is likely to be sufficient to build a sustainable competitive advantage.
• B) situation analysis is a continuous process.
• C) customers rarely remain loyal to companies.
• D) product excellence is the only true source of a sustainable competitive advantage.
• E) innovation is pointless because competitors will develop copycat offerings.

Understand the relationship between pay systems and individual or group productivity.

Analyze the effectiveness of different pay systems (such as piece rate, variable pay, and merit pay) on worker productivity and cooperation.

Recognize the impact of financial incentives and pay-for-performance on employee turnover and performance.

Identify the misconceptions about pay as a motivator among employees and managers.

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Definitions:

Lymphocytic Activation

The process by which lymphocytes (a type of white blood cell) increase in response to infection or disease.

Allergic Asthma

A type of asthma triggered by exposure to allergens, leading to inflammation and narrowing of the airways, causing difficulty in breathing.

Allergen-IgE Response

An immune system reaction where immunoglobulin E antibodies are produced in response to an allergy-causing substance.

Mast Cells

A type of white blood cell that plays a vital role in the immune system, particularly in allergic reactions and inflammation.