Most Banks Now Have Customer Relationship Software Which, When a Customer

question 26

Multiple Choice

Most banks now have customer relationship software which, when a customer contacts the bank, tells the service representative what types of accounts, loans, and credit cards the customer currently has. Service representatives use this information to sell some of the other services the bank currently offers to these customers. This is a ___________________ growth strategy.

• A) product proliferation
• B) market development
• C) market penetration
• D) diversification
• E) product development

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Definitions:

Mood Disorders

A category of mental disorders involving persistent disturbances or fluctuations in mood that cause significant impairment in daily functioning.

Schizophrenic Disorders

A group of severe mental disorders characterized by disordered thoughts, perceptions, and emotions, leading to a detachment from reality.

Disturbed Emotion

An emotional state that is agitated or disrupted, often leading to psychological discomfort or behavior that deviates from the individual's normal emotional responses.

Concordance Rates

The probability that both individuals in a pair, often twins, will share a particular trait or disorder.