Customers Are More Likely to Talk About Service That Exceeded

question 40

True/False

Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

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Definitions:

Soviet Zone

The area of Eastern Europe that was under the influence and control of the Soviet Union after World War II, including parts of Germany, Poland, and other countries.

Josip Broz

Commonly known as Tito, a Yugoslav communist revolutionary and statesman who served as the Prime Minister and later President of Yugoslavia.

Communist Government

A form of government where the state owns and controls the major means of production and there is no private property, aiming to achieve a classless society.

Yugoslavia

A country in Southeast Europe that existed from the end of World War I until it broke up into several independent countries in the 1990s due to a series of conflicts.