Which of the Following Statements Best Describes How Firms Must

question 30

Multiple Choice

Which of the following statements best describes how firms must treat their frontline workers in order to remain competitive? Frontline workers must be ________.

• A) empowered with the authority to respond quickly to the unmet needs of customers
• B) closely supervised to reduce the risk of product liability and discrimination lawsuits
• C) eliminated and replaced with automated equipment whenever possible
• D) relieved of any burden to make a customer decision

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Definitions:

African Americans

A racial or ethnic group in the United States with ancestors primarily from Africa.

Grocery Stores

Retail stores that primarily sell food, both fresh and packaged, along with other daily necessities.

Early Maturation

The occurrence of a pubertal event (or set of events) before the 3rd percentile of the normal range.

Adolescents

Individuals in the developmental stage between childhood and adulthood, typically between the ages of 13 and 19.