Sean McGowan Renewed His Membership at Bargain Barn

question 251

Multiple Choice

Sean McGowan renewed his membership at Bargain Barn. Shortly after renewing the card, Sean started receiving calls from collection agencies claiming that he owed money. He quickly learned that another Sean McGowan also owned a Bargain Barn card and missed many payments. Bargain Barn had linked Sean's personal information with the other Sean McGowan's personal information. Sean experienced

• A) buyer's remorse.
• B) database fraud
• C) information trafficking
• D) identity theft

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Definitions:

Quality Control

A series of activities and procedures intended to ensure that products or services meet specified requirements and are dependable.

Performance Threat

Performance Threat refers to the potential risk or perceived danger of failing to meet performance standards, which can negatively impact an individual's motivation and productivity.

Problem Seeker

An individual or an approach focused on identifying issues before they become significant problems, enabling proactive solutions and improvements.

Customer Service Deficiencies

Refers to shortcomings in the service provided to customers, including delays, poor quality, or lack of courtesy.