Don Was Messing Around with His New Tablet and Checking

question 147

True/False

Don was messing around with his new tablet and checking out its features, but he was struggling. His warranty gave him three months of free technical support, so he quickly called the tech support number. After waiting on hold, he finally got through to a technician but though they were both speaking English, the technician's accent was difficult for Don to understand. As he listened carefully to every word the technician provided, he thought to himself, "There are some pros and cons to outsourcing. I'm not certain the service is adding value for the customer." Don was correct.

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Definitions:

Interest Groups

Organizations formed by individuals sharing a common interest or goal to influence public policy or opinion.

Headquarters

The main office or center of operations for an organization or company, where key administrative activities are coordinated.

Congress

Congress is the bicameral legislature of the United States, comprising the Senate and the House of Representatives, responsible for making federal laws.

Material Benefit

An advantage or gain, often in a tangible form, resulting from an action or a specific situation.