Operations Management in Service Industries Is About Creating a Good

question 156

True/False

Operations management in service industries is about creating a good experience for the customer.

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Definitions:

Factor-Rating Method

A technique used in operations management and decision making that evaluates and compares various factors by assigning them scores.

Tangible Costs

Readily identifiable costs that can be measured with some precision.

Intangible Costs

A category of location costs that cannot be easily quantified, such as quality of life and government.

Competitiveness

The ability of a company, sector, or nation to offer products and services that meet the quality standards of the local and global markets at competitive prices.