For Most Service Businesses the Quality Standard Has Become

question 252

Multiple Choice

For most service businesses the quality standard has become

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) pleasing customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Congressional Hearing

A formal meeting held by Congress to collect information and opinions on proposed legislation, conduct an investigation, or evaluate/oversee the implementation of laws and policies.

Congressional Investigation

The process by which either house or a committee of the United States Congress formally inquires into and investigates charges or allegations regarding misconduct or maladministration.

Incumbency Advantage

The electoral edge gained by those already in office, often due to name recognition, relationships, and access to resources.

Sophomore Surge

The phenomenon where political candidates see a significant increase in support or performance in their second campaign or term.