Which of the Following Statements Best Describes a Firm's Commitment

question 38

Multiple Choice

Which of the following statements best describes a firm's commitment to its customers?

• A) The firm is responsible for offering domestic products to foreign customer markets.
• B) One's social responsibility to customers is clear-cut.
• C) Customers will only support companies who make a visible effort to keep prices low.
• D) Firms that offer real value will develop a competitive advantage and gain customer trust.

---

Definitions:

Behavior Control

The regulation or governance of individuals' actions within an organizational context to achieve desired outcomes.

Consequences

The outcomes or effects that result from an action or decision.

Fundamental Attribution

The tendency to overemphasize personal characteristics and underestimate situational factors when explaining someone else's behavior.

Self-serving Bias

The tendency to attribute personal successes to internal factors while attributing failures to external factors.