Service Organizations Find It Difficult to Provide Outstanding Service Every

question 235

True/False

Service organizations find it difficult to provide outstanding service every time because the process is so labor intensive.

---

Definitions:

Environmental Influences

External factors that affect an individual’s development and behavior, including physical, social, and cultural factors.

Spotlight Effect

The notion that individuals believe their appearance and actions are under closer watch by others than reality suggests.

Reciprocal Determinism

A concept in psychology suggesting that an individual's behavior is both influenced by and influences one's personal factors and the environment.

Albert Bandura

A psychologist known for his work on social cognitive theory and the concept of self-efficacy.