One Important Issue with Respect to Managing the Operation of a Business

question 289

True/False

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

---

Definitions:

Trust Versus Mistrust

A stage in Erik Erikson's theory of psychosocial development where an infant learns to trust or mistrust their caregivers and environment.

Industry Versus Inferiority

A stage in Erikson's psychosocial development theory where children, typically between ages 6 and 11, develop a sense of competence by mastering skills.

Autonomy Versus Shame

A stage in Erikson's theory of psychosocial development where young children learn to be self-sufficient or experience doubt in their abilities.

Identity Foreclosure

Marcia’s term for the status of individuals who have made a commitment but have not experienced a crisis.