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KTG Computers is looking to set up a planning system that will integrate its production and operations system with those of its suppliers. As its operations management consultant, you explain that it needs a material requirement planning (MRP) system.
Defective
Having a fault or flaw that impairs usability, quality, or safety, often used in the context of products or goods.
Magnuson-Moss Act
A federal law in the United States that was enacted to protect consumers from deceptive warranty practices.
Express Warranty
An explicit guarantee by a seller to a buyer that a product or service meets certain quality and performance standards.
Implied Warranty
A legal term for the assurance that a product will meet a certain standard of quality and functionality without it being explicitly stated by the seller.
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