Experts in Operations Management for Service Industry Businesses Stress

question 101

Multiple Choice

Experts in operations management for service industry businesses stress

• A) using records from accounting to determine what business to go after.
• B) relying on one's individual operation as opposed to developing partnerships.
• C) training employees to please customers by anticipating their needs.
• D) training employees to always adhere to only one way of doing things.

---

Definitions:

Indirect Labor

Labor costs associated with employees who do not directly work on the production of goods or services but support the production process.

Machine Operators

Individuals responsible for setting up, operating, and maintaining machines in a manufacturing environment.

Direct Materials Used

Direct materials used are the raw materials directly incorporated into a product being manufactured, contributing to the cost of goods sold.

Factory Overhead

All indirect costs associated with manufacturing, including indirect labor, materials, and expenses that cannot be directly traced to a product.