Which of the Following Statements About Operations Management in the Service

question 199

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate?

• A) Operations management in the service sector is all about providing the service at the lowest cost.
• B) Operations management in the service sector should focus on providing customers with a good experience.
• C) Operations management in the service sector has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
• D) Operations management in the service sector has done a good job of increasing output, but a poor job of improving quality.

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