Which of the Following Statements Is the Most Accurate Assessment

question 77

Multiple Choice

Which of the following statements is the most accurate assessment of the historical role of the AFL in the labor movement?

• A) In its early years, the AFL attracted a lot of public attention and political support because it was the first truly national labor organization in the United States.
• B) In its early years, the AFL operated as one union, but soon split into two interdependent groups and became known as the AFL-CIO.
• C) In its early years, the AFL was a federation of craft unions that championed basic labor issues.
• D) In its early years, the AFL had limited success because it suffered from poor leadership.

---

Definitions:

Service Quality

Refers to the comparison between customer expectations regarding a service and their perception of the service received, focusing on how well a service meets or exceeds customer standards.

Corporate Strategy

The overall scope and direction of a corporation and the way in which its various business operations work together to achieve particular goals.

Metrics

Quantifiable measures used to assess, compare, and track performance or efficiency over time.

Strategic Profit Model

A tool that companies use to examine how changes in business operations affect their overall profitability, focusing on margin and asset utilization.