Blake's Client Expressed Her Concerns and Questioned Some of the Details

question 235

Multiple Choice

Blake's client expressed her concerns and questioned some of the details of the sales proposal once he completed his sales presentation. An effective salesperson would

• A) downplay these objections and push to close the sale as quickly as possible to avoid the endless questions that some customers ask.
• B) address her concerns and develop a better relationship.
• C) consider revising the presentation so that next time customer concerns and objections can be avoided.
• D) bring in the top executives of the company to close the sale.

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Definitions:

Creativity

The ability to produce original and valuable ideas or solutions by thinking outside conventional boundaries or patterns.

Motivation

The processes that account for an individual's intensity, direction, and persistence of effort toward attaining a goal.

Product Innovations

The introduction of a good or service that is new or significantly improved with respect to its characteristics or intended uses.

Process Innovations

Refers to the implementation of a new or significantly improved production or delivery method, contributing to increased efficiency and effectiveness.