Tiffany Recently Received Poor Service at a Local Restaurant

question 122

Multiple Choice

Tiffany recently received poor service at a local restaurant. After dinner, Tiffany made her complaints public by placing them online. What is this a form of?

• A) negative advertising
• B) institutional sales promotion
• C) public relations
• D) word of mouth

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Definitions:

Audition

The formal term for the sense of hearing.

Olfaction

The sense of smell, a chemical sensing system that is one of the five traditional senses.

Occipital

Pertaining to the occipital lobe, a region of the brain responsible for processing visual information.

Localization

The concept that specific parts of the brain are associated with specific functions or behaviors.