A Review of the Personal Selling Process Indicates That Selling

question 143

Multiple Choice

A review of the personal selling process indicates that selling is

• A) a matter of establishing relationships.
• B) getting a name on a sales contract.
• C) about 90 percent luck and 10 percent skill.
• D) giving way to computers in responding to consumer needs.

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Definitions:

Job Redesign

The process of rearranging the structure, content, or conditions of a job to improve satisfaction, performance, and outcomes.

Wellness Programs

Initiatives or policies implemented by an organization to promote healthy behaviors and improve health outcomes among its members.

Organizational Stress Management

Strategies and practices implemented by organizations to reduce workplace stress and enhance employee well-being and productivity.

Work Stressors

are elements related to the job that cause stress, such as deadlines, workload, and conflicts, potentially leading to burnout.