"You Never Get a Second Chance to Make a Good

question 118

Multiple Choice

"You never get a second chance to make a good first impression," captures the importance of the ________ step in the selling process.

• A) prospecting
• B) introduction
• C) qualifying
• D) approach

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Definitions:

Personal

Pertaining to or concerning an individual person, their characteristics, or their life.

Display Rule

Cultural norms that dictate the appropriate expressions of emotions in various situations.

Culture

The set of social behaviors, practices, beliefs, and norms that characterize a group or society, passed down from generation to generation.

Emotions

Complex psychological states that involve a subjective experience, physiological response, and a behavioral or expressive response.