Set Up an Equation That Can Be Used to Solve

question 85

Multiple Choice

Set up an equation that can be used to solve the problem. Solve the equation and answer the question asked.
-Janel Leith drives her moped for a number of hours at 20 miles per hour. When traffic slows, she drives at 10 miles per hour. She travels at 10 miles per hour for one-half hour longer than she traveled at 20 miles per hour.
The difference in the distance traveled at 10 mph and 20 mph is 19 miles. Determine how long Janel traveled at
10 miles per hour.

• A) 1.9 hr
• B) 1.27 hr
• C) 3.8 hr
• D) 0.95 hr

Identify and explain the self-esteem trap and its impact on customer service.

Grasp the importance of delivering bad news effectively and the skills involved.

Recognize the basic human needs that drive customer behaviors.

Appreciate the overarching importance of customer service in a business context.

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Definitions:

Postformal Operational

A stage of cognitive development proposed to follow Piaget's formal operational stage, characterized by the ability to deal with complex, ambiguous, and contradictory information.

Personal Fable

A manifestation of adolescent egocentrism in which adolescents believe their thoughts, feelings, and experiences are more special and unique than anyone else’s, as well as the sense that they are invulnerable.

Imaginary Audience

A manifestation of adolescent egocentrism in which they assume that they are the focus of others’ attention.

Social Referencing

Seeking information from caregivers about how to interpret unfamiliar or ambiguous events by observing their emotional expressions and reactions.