Read the Paragraph Below and Answer the Questions That Follow

question 8

Multiple Choice

Read the paragraph below and answer the questions that follow.
(1) The staff at the Shoe Barn is trained to use a very effective customer service procedure. (2) When a customer enters the store, a nearby salesperson first greets that person by saying, "Hello, welcome to Shoe Barn." (3) Second, the salesperson asks the customer, "Can I help you find something today?" (4) Third, the employee listens carefully to the customer's description of the shoes he or she is looking for and leads the customer to the appropriate part of the store. (5) While helping the customer find what he or she needs, the salesperson also describes that day's specials and sales. (6) Finally, when the customer is ready to purchase an item or leave the store, the salesperson smiles and says, "Thank you for shopping at Shoe Barn!"
Select the number of the topic sentence in the paragraph above.

• A) Sentence 1
• B) Sentence 2
• C) Sentence 6

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Definitions:

Salespersons' Estimates

Projections of future sales based on the assessments and experiences of a company's salesforce, often used in planning and budgeting.

Demand Forecasts

Predictions about future customer demand for a product or service, based on historical data and future projections.

Financial Planning

The process of creating strategies for managing a person's or organization’s finances to meet short-term and long-term goals.

Marketing Planning

The process of identifying and targeting specific markets and developing strategies to communicate with and engage those audiences.