Read the Paragraph Below and Answer the Questions That Follow

question 22

Multiple Choice

Read the paragraph below and answer the questions that follow.
(1) The staff at the Shoe Barn is trained to use a very effective customer service procedure. (2) When a customer enters the store, a nearby salesperson first greets that person by saying, "Hello, welcome to Shoe Barn." (3) Second, the salesperson asks the customer, "Can I help you find something today?" (4) Third, the employee listens carefully to the customer's description of the shoes he or she is looking for and leads the customer to the appropriate part of the store. (5) While helping the customer find what he or she needs, the salesperson also describes that day's specials and sales. (6) Finally, when the customer is ready to purchase an item or leave the store, the salesperson smiles and says, "Thank you for shopping at Shoe Barn!"
How many steps are in the process?

• A) two
• B) three
• C) four

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Definitions:

Test Statistic

A calculated value from sample data used to test a hypothesis in statistical testing, determining whether to reject the null hypothesis.

μ

The symbol commonly used to represent the mean or average of a population in statistics.

Simple Random Sample

A segment of a statistical population in which every individual posseses the same likelihood of being selected.

Normal Population

A statistical population that follows a normal distribution, where the data tends to cluster around a mean value.