Read the Paragraph Below and Answer the Questions That Follow

question 28

Multiple Choice

Read the paragraph below and answer the questions that follow.
(1) The staff at the Shoe Barn is trained to use a very effective customer service procedure. (2) When a customer enters the store, a nearby salesperson first greets that person by saying, "Hello, welcome to Shoe Barn." (3) Second, the salesperson asks the customer, "Can I help you find something today?" (4) Third, the employee listens carefully to the customer's description of the shoes he or she is looking for and leads the customer to the appropriate part of the store. (5) While helping the customer find what he or she needs, the salesperson also describes that day's specials and sales. (6) Finally, when the customer is ready to purchase an item or leave the store, the salesperson smiles and says, "Thank you for shopping at Shoe Barn!"
Which of the following sentences in the paragraph does NOT contain a transitional expression that indicates time?

• A) Sentence 1
• B) Sentence 2
• C) Sentence 3
• D) Sentence 4

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Definitions:

Relationship Management

The strategies and processes of maintaining and improving relationships with customers, clients, or partners to support strategic goals and objectives.

Social Awareness

The ability to understand and respond to the needs and emotions of others, facilitating empathy and social interactions.

Self-awareness

The conscious knowledge of one's own character, feelings, motives, and desires, which is critical for personal development.

Jung's Model

A psychological framework developed by Carl Jung, which categorizes human personalities into archetypes based on their preferences in perception and decision-making.