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Identify various promotional channel strategies and how they influence consumer behavior.
Understand the role of advertising and personal selling in reducing postpurchase anxiety.
Recognize how social media and direct marketing empower consumers during the purchase stage.
Understand the importance of pretesting, executing, and assessing in the promotion decision process.

Definitions:

Queue Discipline

The order or method by which queue (wait line) elements are selected for service.

Limited Queue Length

A queue system in which the total number of items or customers that can wait in line is capped or limited.

Multiple Single-Channel Systems

Systems involving various individual pathways through which processes or transactions occur sequentially.

Utilization Factor

A metric that measures the percentage of time that a resource (e.g., machine, employee) is actively used compared to the total available time.

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