Maintaining a Competitive Advantage Is Very Important to the Success

question 223

Multiple Choice

Maintaining a competitive advantage is very important to the success of today's businesses.All of the following strategies will help a firm remain competitive,except:

• A)Ignoring competitor movements,including new products and services offered by the competition.
• B)Restructuring internal processes,including the elimination of some jobs.
• C)Spending funds on customer service training for front-line employees.
• D)Adhering to a vision of employee empowerment and striving to exceed customer expectations.

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Definitions:

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The movements of commercial vessels in waterways, crucial for global trade but also a concern for environmental and safety factors.

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A significant date in American history marking the 2001 terrorist attacks on the World Trade Center and the Pentagon.

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The actions or reactions of an organism, often in response to its environment.