It Was 8:00 A

question 156

Multiple Choice

It was 8:00 a.m. on Saturday morning. Liz just learned that her well-meaning cousins were headed over to help her unpack her household. She had just moved back to Chicago from the west coast. Were they really planning to work, or were they expecting brunch? A bagel and pastry shop was just up the road. She would call in a food order. When she arrived to pick up, it was not what she ordered. The store associate quickly made it right, and offered an extra dozen bagels to make-up for the mistake. There was no need to check with the supervisor, as the employee was _______________ to make decisions that translate into good customer service.

• A) structured
• B) empowered
• C) asked by the customer
• D) deputized

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Definitions:

Diffusion of Responsibility

Refers to a sociopsychological phenomenon where individuals are less likely to take action or feel a sense of responsibility in the presence of a large group of people.

Pluralistic Ignorance

A psychological phenomenon where individuals wrongly believe their feelings and beliefs are different from those of the group, often leading to conformity despite personal objections.

Good Samaritan Effect

A phenomenon where individuals are more likely to help others in need without expecting anything in return, inspired by the biblical parable of the Good Samaritan.

Gender and Helping

the study of how an individual's gender influences their tendency to offer assistance to others, often with findings suggesting societal norms and roles impact helping behavior.