Which of the Following Statements About Operations Management in the Service

question 228

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

• A) is all about providing the service at the lowest cost.
• B) should focus on providing customers with a good experience.
• C) has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
• D) has done a good job of increasing output, but a poor job of improving quality.

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Definitions:

Ordinary Course

Activities that are considered normal, customary, or usual for a business under certain conditions.

Security Interest

A legal right or security interest on assets that have been offered as a guarantee, typically for the purpose of ensuring the repayment of borrowed money.

Secured Creditor

A lender that is granted a specific property interest as collateral for a loan, giving the creditor a right to repossess the property if the loan is defaulted.

Disposition

The act of transferring or disposing of an asset or property, or the manner in which someone is inclined to behave or feel.