For Most Service Businesses the Quality Standard Has Become

question 302

Multiple Choice

For most service businesses the quality standard has become:

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) delighting customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Utilities

Companies that provide essential services such as water, electricity, or natural gas to the public.

Indirect

Not directly caused by or resulting from something else; a secondary or circumstantial connection rather than a direct one.

Factory Equipment

The machinery and tools used in the manufacturing process within a factory to produce goods.

Depreciation

Depreciation is the systematic allocation of an asset's cost over its useful life, reflecting the decrease in the asset's value due to wear and tear, decay, or obsolescence.