Operations Management in Service Industries Is About Creating a Good

question 156

True/False

Operations management in service industries is about creating a good experience for the customer.

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Definitions:

Operant Responding

Operant responding involves a type of learning where behavior is modified by its consequences, through reinforcement or punishment, initially described by B.F. Skinner.

Unpredictable

not able to be predicted or foreseen, often because of constant changes or lacking a pattern.

Variable-Interval

A timetable for reinforcement where the time intervals between receiving reinforcement vary around a certain average but are unpredictable.

Reinforcement

A principle in behavioral psychology where an outcome or consequence of a behavior increases the likelihood of that behavior occurring again in the future.