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Mass Customization Is Not Exclusive to Product-Intensive Businesses

question 129

True/False

Mass customization is not exclusive to product-intensive businesses. Service businesses have learned how to use mass customization to serve their customers.


Definitions:

Union

A worker association that bargains with employers over wages and working conditions.

Employed

The state of having paid work; a person who performs work for wages or salary in a part-time or full-time position.

AFL-CIO

The American Federation of Labor and Congress of Industrial Organizations, a federation of labor unions in the United States.

Manufacturing Firms

Companies involved in the transformation of raw materials, components, or parts into finished goods that meet a consumer's demand or specifications.

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