Amalia Is an Operations Manager at a Medium-Sized Service Firm

question 177

True/False

Amalia is an operations manager at a medium-sized service firm. Amalia is recommending that her firm use the Internet to make its services more readily available to its customers. Amalia's recommendation reflects a growing trend in service-sector firms.

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Definitions:

Discourages Behavior

Refers to factors or actions that decrease the likelihood of a behavior being repeated.

Positive Consequences

Favorable outcomes or rewards that follow a specific behavior or action, encouraging its repetition.

Likelihood

The probability or chance of an event occurring, often assessed in decision-making processes.

Behavioral Consequences

The outcomes or results that follow from specific behaviors, which can reinforce or discourage the behavior.