Operations Management in the Service Sector Is Focused on Creating

question 201

Multiple Choice

Operations management in the service sector is focused on creating

• A) good experiences for those who use the service.
• B) jobs for the local community.
• C) additional customer expectations.
• D) inexpensive ways to get things done.

---

Definitions:

Adhocracy

Emphasizes shared, decentralized decision making; extreme horizontal specialization; few levels of management; the virtual absence of formal controls; and few rules, policies, and procedures.

General Environment

Is the set of cultural, economic, legal–political, and educational conditions found in the areas in which the organization operates.

Specific Environment

The set of owners, suppliers, distributors, government agencies, and competitors with which an organization must interact to grow and survive.

Adhocracy

An organizational structure that is flexible, adaptable, and non-hierarchical, often used to spark innovation and tackle emerging issues.