Which of the Following Statements About Operations Management in the Service

question 228

Multiple Choice

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

• A) is all about providing the service at the lowest cost.
• B) should focus on providing customers with a good experience.
• C) has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
• D) has done a good job of increasing output, but a poor job of improving quality.

---

Definitions:

Cigarettes

Narrow cylinders containing psychoactive material, typically tobacco, that are rolled into thin paper for smoking.

Levy

A tax imposed by a government on goods, services, or financial transactions.

Consumption

The use of goods and services by households, which represents the final phase in the economic chain of activities.

Inferior Good

A type of good for which demand decreases as the income of consumers increases, opposite to normal goods.