Each Day the General Manager at the New Life Grocery

question 24

Multiple Choice

Each day the general manager at the New Life Grocery Store reviews employee work schedules, including the late night stock crew, the checkers, the baggers, the deli, produce, and meat department crews, and the office personnel. He coordinates work schedules with shipments, as well as the information he collects from registers that indicates the busiest hours at the store, and then he communicates any exceptions to his department managers. These daily tasks are part of ______________.

• A) operations management
• B) promotions management
• C) distributive management
• D) marketing management

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Definitions:

Negative Information

Data or facts that have an adverse impact on someone's perception or decision-making.

Gain Acceptance

The process of receiving approval, agreement, or endorsement from others, often in the context of ideas, changes, or membership.

Negative Messages

Communications that convey unfavorable, disappointing, or unwanted information.

Accusing Tone

A manner of communication that implies blame or responsibility for a fault or wrongdoing.