Upon Their Return from a Recent Scuba Diving and Snorkeling

question 222

Multiple Choice

Upon their return from a recent scuba diving and snorkeling trip on the island of Cozumel, Mexico, Tyler and Diana highly recommended the resort where they stayed. Guest services were extremely prompt in assisting with diving excursions. All resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. Many times, the employees even referred to each guest by name. _____________ in the service sector is about creating a good experience for customers.

• A) Enterprise resource planning
• B) Intermittent planning
• C) Operations management
• D) Production management

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Definitions:

Corporate Codes

Guidelines and policies created by companies to define professional conduct, ethics, and responsibilities within the organization.

Fair Treatment

The equitable and just handling of all individuals within various contexts, especially in terms of employment and law.

International Trade Union Confederation

A global organization representing the interests of trade unions around the world, advocating for workers' rights internationally.

European Works Council

A body representing European employees within a company, focusing on informing and consulting on decisions that affect workers in different countries within the European Union.