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Service Businesses Know That in Order to Delight Customers They

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Service businesses know that in order to delight customers they must be able to anticipate their needs.


Definitions:

National Culture

The set of shared values, practices, traditions, and beliefs characterizing a nation or country.

Leadership Research

The systematic study of leadership styles, behaviors, and the effects they have on groups and organizations.

Types Of Diversity

Various forms of differences among individuals or groups, including cultural, racial, gender, age, and socioeconomic diversity.

Cross-cultural Leadership

Leadership that understands, respects, and adapts to the diverse cultural backgrounds of individuals or teams, aiming to effectively manage and lead in a global context.

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