Experts in Operations Management for Service Industry Type Businesses Stress

question 225

Multiple Choice

Experts in operations management for service industry type businesses stress:

• A)using records from accounting to determine what business to go after.
• B)relying on one's individual operation as opposed to developing partnerships.
• C)training employees on quality management.
• D)training employees to always adhere to only one way of doing things.

Understand the importance of cultural differences in international negotiations.

Explain the concept and types of conflict and conflict management.

Understand the difference between win-lose and win-win negotiating attitudes across different cultures.

Recognize the importance and methods of tailoring negotiation approaches to cultural differences.

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Definitions:

Consumer Goods

Products and services that are purchased or consumed by individuals or households for personal use.

Departmentalization

The process of dividing an organization into different departments or units, each of which specializes in a specific area of operation.

Formal Teams

Groups within an organization that are officially recognized and organized with specific roles and tasks to achieve collective goals.

Grouping Work Positions

The process of organizing jobs and responsibilities within a company into specific categories or departments to streamline operations.