Upon Their Return from a Recent Scuba Diving and Snorkeling

question 222

Multiple Choice

Upon their return from a recent scuba diving and snorkeling trip on the island of Cozumel, Mexico, Tyler and Diana highly recommended the resort where they stayed. Guest services were extremely prompt in assisting with diving excursions. All resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. Many times, the employees even referred to each guest by name. _____________ in the service sector is about creating a good experience for customers.

• A) Enterprise resource planning
• B) Intermittent planning
• C) Operations management
• D) Production management

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Definitions:

Violent Video Games

Video games that feature scenes of violence, which are sometimes speculated to influence aggressive behavior in players.

Violent Television

TV content that graphically depicts acts of physical aggression and violence.

Habitual Drinker

An individual who regularly consumes alcohol, often to the point where it becomes a routine or automatic behavior.

Behave Aggressively

To act or respond in a forceful or hostile manner, whether physically, verbally, or through other forms of behaviors aimed at causing harm or asserting dominance.