Donna Manages the Service Desk and Makes Routine Decisions Related

question 39

Multiple Choice

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns.Donna also oversees the daily tasks of the cashiers and front desk employees.Donna is a(n) ____ manager.

• A)team leader
• B)first-line
• C)board
• D)middle
• E)upper

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Definitions:

Common Stock

A type of equity security that represents ownership in a corporation, giving holders voting rights and the potential for dividends.

Market Yield

The current rate of return anticipated on a bond if held until maturity, expressed as an annual percentage.

Component Cost

The cost related to each source of capital, such as debt and equity, that a company uses for funding.

Preferred Stock

A class of ownership in a corporation that has a higher claim on assets and earnings than common stock, usually with fixed dividends.