Having Airline Representatives Apologize for Service Difficulties Is Efficient,but It's

question 43

True/False

Having airline representatives apologize for service difficulties is efficient,but it's not effective when customers are angry and less inclined to continue doing business.

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Definitions:

Self-Esteem

The subjective evaluation of one's own worth or value, which can influence various aspects of individual behavior and emotional state.

Receiving Aid

The action of accepting help or support from others, often in contexts of hardship or disaster relief.

Threatened

A feeling or condition of being under potential harm or danger, either physically, emotionally, or psychologically.

Bystander Effect

The tendency for bystanders in an emergency to help less often and less quickly as the number of bystanders present increases.